Terms of Service

You must be at least 18 years old and legally able to enter into a contract to use Bloomneo. If you're using Bloomneo on behalf of a company or organization, you confirm that you have the authority to bind that entity to these terms.

We reserve the right to refuse service to anyone for any legal reason at our sole discretion.

To use most of our services, you'll need to create an account. You agree to:

• Provide accurate and complete information when creating your account
• Keep your login credentials secure and confidential
• Notify us immediately if you suspect unauthorized access
• Be responsible for all activity that happens under your account

You can close your account at any time. We may suspend or terminate accounts that violate these terms.

Bloomneo provides a platform consisting of three core layers:

• Cloud Servers: managed infrastructure deployed on your private cloud
• Customer Tools: onboarding, support, and notifications for your applications
• AI Agents: workflow automation and intelligent business agents

We also offer custom development services through our Services arm — web development, mobile development, and AI development.

We may add, modify, or discontinue features over time. For significant changes that affect existing customers, we'll provide reasonable advance notice.

Pricing for our standard plans is published on our pricing page. AI Agent pricing and custom development services are quoted individually based on scope.

• All plans are billed monthly unless you choose annual billing
• Payment is due upfront at the start of each billing cycle
• Late payments may result in service suspension after a grace period
• All prices are in Indian Rupees (INR) unless otherwise stated
• GST and applicable taxes will be added to your invoice

You can cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle. We don't offer prorated refunds for partial months, but we also don't trap you with annual contracts.

Your business data is yours. Bloomneo claims no ownership over the data your business processes, generates, or stores using our platform. This is a foundational principle for us.

When we deliver custom development work (web apps, mobile apps, AI solutions), full source code ownership is transferred to you on project completion. The code is yours forever.

You are responsible for the legality, accuracy, and content of the data you store and process through Bloomneo. You agree not to use Bloomneo to store or transmit illegal content.

You agree not to use Bloomneo to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Distribute malware, viruses, or harmful code
• Send spam or unsolicited bulk communications
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the platform or its users
• Use the service in ways that could harm minors
• Resell or redistribute our services without written permission

We reserve the right to investigate violations and take appropriate action, including suspending or terminating accounts.

We work hard to keep Bloomneo running smoothly. Our uptime commitments are documented in our Service Level Agreement.

That said, we cannot guarantee 100% uptime. Scheduled maintenance, third-party outages, force majeure events, and other circumstances may cause interruptions. We'll communicate planned maintenance in advance whenever possible.

The Bloomneo platform, including its software, design, branding, and documentation, is the property of Bloomneo and is protected by intellectual property laws.

You retain all rights to your business data and any custom code we develop for you. We retain rights to our underlying platform, frameworks, and pre-existing intellectual property.

You grant us a limited license to use your business name and logo to identify you as a customer in our marketing materials, unless you opt out.

Bloomneo is provided "as is" and "as available". We make reasonable efforts to ensure the platform works well, but we cannot guarantee it will be error-free, uninterrupted, or perfectly suited to your needs.

To the maximum extent permitted by law, we disclaim all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Bloomneo and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — arising from your use of our services.

Our total liability for any claims arising from or related to these terms or our services will not exceed the amount you paid us in the 12 months preceding the claim.

Some jurisdictions don't allow these limitations, so they may not apply to you in full.

You agree to indemnify and hold Bloomneo harmless from any claims, damages, or expenses arising from your use of our services, your violation of these terms, or your infringement of any third-party rights.

You can terminate your use of Bloomneo at any time by closing your account.

We may suspend or terminate your access if you violate these terms, fail to pay, or engage in conduct that harms us or other users. We'll provide reasonable notice when possible.

Upon termination, you can export your account data within 30 days. After that, we may delete it. Your business data on your private cloud is unaffected — it remains yours.

We may update these terms from time to time. We'll update the "Last updated" date at the top of this page. For material changes, we'll notify you by email or through the dashboard at least 30 days in advance.

Continued use of Bloomneo after changes take effect means you accept the new terms. If you don't agree, please stop using the service before they take effect.

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India, unless otherwise required by applicable law.

Questions about these terms? Reach out via our contact page. We aim to respond within 48 hours.