Nobody calls us because they want to change hosting.
They call because something has already gone wrong, or is about to. These are the five situations we see most, and what we do in the first week of each.
Your developer left and nobody knows the passwords
The person who set everything up has gone. Nothing is broken yet — but nobody can log in to fix it when it is.
What we do about itRecoveryYou have backups. Nobody has ever restored one.
A backup job that reports success is not the same as a file you can restore from. The difference only becomes visible on the day it matters.
What we do about itOutageYour certificate expired and the browser is shouting at visitors
Nothing was deployed, nothing broke, and the site now warns every visitor away. A certificate reached its date and no one was watching for it.
What we do about itHandoverThe agency that built it has gone quiet
The build finished, the invoices stopped, and now replies take a fortnight. Your software still runs on their arrangements.
What we do about itCostFive providers and nobody knows what you pay
Hosting here, domains there, backups somewhere else, and an invoice arriving from a service nobody recognises.
What we do about itLaunchYou are launching and do not want to hire ops
The application is nearly ready. Everything underneath it still has to exist, and none of it is what your team was hired for.
What we do about itRecoveryYou found out from a customer
Something broke, nobody knew until someone complained, and the honest answer is that it could happen again tomorrow.
What we do about itNone of these quite fit?
They rarely do exactly. Tell us what you are running and what is worrying you, and we will tell you plainly whether we can help.